The following statement explains the Adventist Media policy regarding the personal information we store about you. This policy complies with the Australian Privacy Principles (APPs) as defined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988.

At Adventist Media, we value all our supporters and people that use our services.  We take seriously the privacy of any personal information we may collect from you, or that you may disclose to us, as part of your interaction with our services.

We also acknowledge that privacy is important to you. This privacy policy reflects our respect for your privacy rights and describes how we deal with personally identifiable information we collect or hold.

Personal details may include name, address, email address, age, phone number and gender. Also, we collect financial information like credit card or bank account details that you provide when you make a donation. These financial details are only used to process the donation transaction and are not stored in our system. However, if you sign up as a regular donor (e.g. Partner of Adventist Media), we need to save these details for the purpose of processing the periodic donations.

In some specific cases (e.g. when you apply to become a Member or a Volunteer) we collect ‘sensitive’ information regarding your religious beliefs and/or church membership, which is used strictly for the purpose it was collected. (Note: The privacy legislation considers sensitive information about people’s health, racial or ethnic origin, political opinions, etc.)

We collect anonymous data about visits to our website, like the number and frequency of visitors, the most popular pages and general traffic patterns. This is mainly aggregated statistical data and does not allow us to identify users. We also have access to statistical information related to our social media pages (e.g. Facebook). (Note: We may have access to some personal information of our social media visitors based on their security settings in the social media platform, based on its privacy policy.)

We will only collect personal information about you that will assist with your enquiry. This may include general information such as your name, e-mail address, contact details and computers IP address.

The ways we collect information include:

• Verbally, either personally (e.g. you come to the station to make a donation) or over the phone (e.g. you win an on-air competition and provide your details to receive the prize)

• In writing (e.g. you send us a letter, fax or an email with your details)

• Electronically (e.g. you fill an online form on the website or anonymous information gathered with ‘cookies’— see below).

When you provide personal details verbally or in writing, we transfer the relevant details to a database in our system. In doing this, we apply internal procedures that ensure we maintain the privacy of the information provided.

When we collect personal information electronically (e.g. when you fill out an online form) the transfer of information to our database is carried out automatically without human intervention. In general (TBC), the path from your computer to our system is securely encrypted. (Note: We use Secure Socket Layer or SSL encryption.)

We collect anonymous website activity using ‘cookies’ attached to the ‘browser’ you use to access our website. (Note: A browser is a program in your computer—e.g. Chrome, Firefox, Internet Explorer—used to access internet websites. A cookie is a small data file that is downloaded and stored in your machine or portable device that lets our digital service store information.)

Most browsers allow you to manage cookies based on your preferences. You may set your browser to prevent the installation of new cookies, and you may delete existing ones. Please refer to the help area of your browser for instructions on how to do this. Please note that in some instances avoiding cookies may mean you will not be able to take full advantage of the website services.

We will only use your personal information as allowed by law. This means we will use it for the purpose it was collected as disclosed to you at the time of collection, or as otherwise set out in this policy. If we want to use your information for any other purpose, we will first seek your consent unless we are not required to by law.

We generally only use or disclose your personal information to:

1. help us to improve our website and services;

2. supply you with goods, services or information you have requested;

3. tell you about any new developments, offers or events we think may interest you;

4. meet any legal requirements.

Any information posted on bulletin boards or communicated in chat areas becomes public information. While we strive to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board and you take full responsibility for the disclosure of such material.

Access to personal information

Please contact us if you would like to access personal information we hold about you. We will give you access unless we are allowed or required by law to refuse it. We may ask you to pay our reasonable costs of providing access.

If you believe personal information we hold about you is inaccurate or incomplete, please advise us. We will generally take reasonable steps to correct your personal information where inaccuracies are identified.

In certain circumstances, we may refuse to give access to your personal information or amend it. Usually we will explain why and, in the case of an amendment, make a note that you have disputed the accuracy or completeness of particular information.

We cannot guarantee the security of information you may transmit to us. We will take reasonable steps to keep your personal information secure, accurate, complete and up to date. If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it. We do not take responsibility for the security of information that is outside our control such as when it is sent by post, courier, facsimile or over the Internet.

To keep up with regulatory, technical and organisational change, we may amend this policy from time to time by publishing the updated policy on our website. Please visit our website regularly to keep up to date with any changes.

Adventist Media is a Ministry owned and operated by the Seventh day Adventist Church.  Adventist Media operates the following ministries; HopeChannel, Hope Discovery Centre, It Is Written Oceania, FaithFM, HopeFM, Mums at the Table, SIGNS of the Times, Archaeological Diggings and as such you may receive information or be contacted by any of the above ministries. If the enquiry originates from outside Australia, one of our official affiliates will be requested to contact you and assist with further.

For further information, problems or complaints regarding our information handling practices, please contact us.

• Phone – +61 2 9847 2222

• Email – info@adventistmedia.org.au

• Write: Adventist Media Network, 150 Fox Valley Road, Wahroonga, NSW, 2076, Australia